Order status
Include your order ID and the email used at checkout so support can locate the pending or fulfilled order.
Support
Support hub
Support can help with account access, pending payment status, batch analysis references, shipping questions, damaged shipments, and replacement review.
Hot Girl Labs cannot provide dosing, preparation, administration, medical, veterinary, cosmetic, or application guidance.
Analysis request
Include product name, SKU, and batch number. Independent laboratory analysis references are used for quality review, not use guidance.
Shipping issue
Send the order ID, carrier notice if available, and a short description of the delivery issue.
Damaged package
Keep the package and send clear photos of the outer box, packing material, and affected item.
Account access
Use password reset first. If the reset link does not work, include the account email and browser error.